1. About these Terms
“ModuleFest” (“we”, “us”, “our”) makes WordPress plugins, WHMCS modules and add-ons, offered on free and subscription plans, distributed and licensed through the ModuleFest Hub at support.modulefest.com and sold at modulefest.com (together, the “Services”, and each individual product a “Product”). These Terms of Service (“Terms”) govern your access to and use of the Services, including any paid subscription plan.
By creating an account, purchasing a subscription, or using a Product connected to the ModuleFest Hub, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you have authority to bind that business, and “you” means that business.
These Terms sit alongside, and do not replace, two other things: the licence that governs a Product’s own source code (see §8), and our Refund Policy, which is incorporated into these Terms by reference.
2. Definitions
- Product: any individual software product we make available, for example a WordPress plugin, a Pro add-on or a WHMCS module, distributed through the ModuleFest Hub.
- Plan: a specific tier of a Product (for example Basic, Standard or Premium), each unlocking a different set of features.
- Subscription: a recurring, paid arrangement under which you are charged on a monthly or annual billing cycle, as selected at checkout, for continued access to a paid Plan.
- Site: the individual installation (a WordPress site or a WHMCS installation) that a Plan or licence key is bound to.
- Hub: the ModuleFest licensing, update and support service at support.modulefest.com.
3. Accounts
You need an account on modulefest.com to buy a paid Plan, raise support requests, or manage billing. You are responsible for keeping your account credentials secure and for everything that happens under your account. Tell us promptly if you suspect unauthorised access.
4. Plans, Subscriptions & Billing
4.1 Free plans. Where a Product has a free plan, it has no time limit, needs no card, and carries no obligation to ever upgrade.
4.2 Paid plans. A paid Plan is billed in advance, on a recurring basis (monthly or annual, as selected at checkout), through our payment processor (currently Stripe). Your Subscription automatically renews at the end of each billing period unless you cancel before it renews.
4.3 Seats & domains. A Plan licence is bound to a specific Site (domain). Moving it to a different Site requires deactivating it on the original Site first, as described in the Product’s own documentation.
4.4 Failed payments. If a renewal payment fails, we will try again and/or notify you. A Subscription that cannot be collected may be suspended, and the Site will revert to the Product’s free plan (where it has one) until payment succeeds.
4.5 Currency and taxes. Prices are in pounds sterling (GBP) unless the checkout shows another currency. If your card is in a different currency, your bank or card provider may convert the amount and charge its own fees. Prices may or may not include VAT, GST or sales tax depending on where you are and how you are billing; the checkout shows the total actually charged. You are responsible for any other taxes, duties or charges that apply to you where you are.
4.6 Free downloads. Anyone, anywhere, may download and use a Product’s free plan. Free plans are provided as they are, without support commitments or any promise that they will continue to be offered.
5. Changes to Plans, Pricing & Features
We may change what a Plan includes, or its price, from time to time. We will give you reasonable notice of a price increase before it applies to your next renewal; continuing your Subscription past that point means you accept the new price. Where practicable, we will also give reasonable notice before removing functionality you are already relying on, though feature sets for actively developed software do evolve.
6. Cancellation
You can cancel a Subscription at any time from the billing portal, which is linked from your account at modulefest.com and from the Product’s Licensing screen, or by asking us. Cancelling stops future renewals; you keep access to your paid Plan until the end of the period you have already paid for, after which the Site drops back to the Product’s free plan (where it has one). Nothing is deleted when a Subscription lapses or is cancelled: your data stays exactly where it is.
7. Refunds
See our Refund Policy, which forms part of these Terms. In short: your first payment on a new Subscription is covered by a 14-day, no-questions-asked money-back guarantee.
8. Licence to Use the Software
A Product’s own source code is licensed to you under the licence stated in that Product’s own licence file. For our WordPress plugins that is the GNU General Public Licence (GPL), version 2 or later, which lets you run, copy and modify the code itself and does not require a Subscription. What a Subscription actually buys is access to paid features (where the code is not distributed until your Plan unlocks it), software updates, and support delivered through the Hub. These Terms govern that service; they do not restrict anything a Product’s own licence already grants you over its code.
9. Using the Services Anywhere in the World
Our Products can be downloaded and used from almost anywhere, but they are made and supported in the United Kingdom. Wherever you use them:
- Local laws are your responsibility. You are responsible for making sure your use of a Product complies with the laws that apply to you, including tax, invoicing, record-keeping, consumer, employment, industry and data protection rules in your country. We do not promise that a Product meets the legal or regulatory requirements of any particular country, region or industry.
- Settings for your country. Where a Product offers settings for your country (currency, tax, number formats and so on), they are a starting point. It is up to you to check that the tax rates, wording and records they produce are right for your business.
- Support is in English, from the UK. We aim to answer within UK business hours.
- Sanctions and export rules. You may not use or buy the Services where that is prohibited by UK law, including UK sanctions, or by other sanctions and export control laws that apply to you. We may refuse or end service where we reasonably believe that providing it would break those laws.
10. Acceptable Use
You agree not to: circumvent or attempt to circumvent licensing or payment controls; resell, sublicense or redistribute a paid Plan or licence key without our agreement; use the Services to send unlawful, infringing or abusive content; or interfere with the Hub’s normal operation (for example by excessive automated requests). We may suspend a Subscription we reasonably believe breaches this section, after giving you a chance to put it right where the breach is not serious or repeated.
11. Your Content & Data
Data you enter into a Product (client records, members, bookings, invoices and so on) is yours, and so is responsibility for it: you are the controller of that data and must meet the data protection laws that apply to you wherever you operate, such as the UK or EU GDPR, or the privacy laws of your own country or state. It is stored in your own database, on your own hosting, under your control; we do not host it and do not claim any ownership of it. Where a Product sends data to the Hub (licence checks, update checks, and, only where you have opted in, usage analytics on a demo site), that is limited to what is needed to provide the Service, as described in the Product’s own privacy documentation.
11.1 Backups are your responsibility. Because your data lives on your own hosting, not ours, we have no access to it and cannot back it up, restore it or recover it on your behalf. Keeping working backups of your database and files, and testing that you can actually restore them, is your responsibility, or your hosting provider’s under whatever arrangement you have with them. We are not responsible for data loss caused by your hosting environment, a failed update, a plugin, theme or module conflict, human error, or anything else outside the Hub itself; §15 already excludes our liability for loss of data. We recommend running a reputable backup solution on every Site.
12. Intellectual Property
We (or our licensors) own the Products, the Hub, and all associated trademarks, logos and branding, except for the parts already licensed to you under a Product’s own licence (§8). Nothing in these Terms transfers ownership of any of that to you.
13. Third-Party Services
Some Product features work by connecting to third-party services you choose to use, for example Stripe for payments, WhatsApp or Twilio for messaging, or Google Analytics. Your use of those is governed by their own terms; we are not responsible for their availability or conduct.
14. Service Availability & Support
We aim to keep the Hub available and to answer support questions raised at modulefest.com within a reasonable time, but we do not guarantee uninterrupted availability, and the Services are provided on the basis set out in §15.
15. Disclaimer of Warranties; Limitation of Liability
The Services are provided “as is”, without warranty of any kind, express or implied. To the fullest extent the law allows, we are not liable for any indirect, incidental, special or consequential loss, including, without limitation, loss of revenue, profit, business, anticipated savings, goodwill or data, arising from your use of, or inability to use, the Services, even if advised such loss was possible.
Where liability cannot be excluded by law, it is limited, at our choice, to re-supplying the Service or refunding the fees you paid for it in the 12 months before the claim. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited, and none of it affects any rights you have as a consumer under the law of the country where you live.
The same position is set out in plain English in our Disclaimer.
16. Indemnity
You agree to indemnify us against claims, losses and costs arising from your breach of these Terms or your misuse of the Services, except to the extent caused by our own breach or negligence.
17. Term, Suspension & Termination
These Terms apply for as long as you use the Services. We may suspend or terminate access for a serious or repeated breach of §10, or if required by law, and will give notice where reasonably possible. You may stop using the Services, and cancel any Subscription, at any time (§6).
18. Changes to These Terms
We may update these Terms from time to time; the “last updated” date at the top will change. Material changes affecting a paid Subscription will be notified with reasonable advance notice. Continuing to use the Services after a change takes effect means you accept it.
19. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them, without prejudice to any mandatory consumer-protection rights you have under the law of the country where you live, which these Terms do not remove. If you are a consumer, you may also be able to bring a claim in the courts of your own country.
20. General
If any part of these Terms is found unenforceable, the rest continues to apply. These Terms are written in English, and the English version applies if they are ever translated. These Terms, together with the Refund Policy and each Product’s own licence, are the entire agreement between us about the Services. You may not assign your rights under these Terms without our consent; we may assign ours as part of a business transfer.
21. Contact
Questions about these Terms: get in touch through modulefest.com, the home of every ModuleFest product.