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• A dog walk with off-lead Consent, track, photograph and share the walk with the owner. 1. Capture consent – Get the owner's off-lead signature once — it applies to future walks. 2. Book the walk – Pick the walker service and a slot. 3. Allow…
• Account Package Integration Connect Pet Central to your accounting package to keep your books in step. Supported: FreeAgent, Xero, QuickBooks, Sage, Zoho Books and FreshBooks. Set it up under Pet Central → Account Package Integration: pick the tab for your package, create an…
• Add a customer, their pets & portal login The fastest way to onboard a new customer end to end — record, pets, login and a get-started email. 1. Open the wizard – Pet Central → New client. 2. Owner details – Enter their name (required) and, to enable…
• Add another service to your plan Start offering a second or third service — say a groomer adding dog-walking — and light up its pill in the app. 1. Spot the locked pill – In the app, the services you don't have yet show at the…
• Add cat-sitting for a dog client A dog-walking client is going away and needs their cat fed too — one profile, both services. 1. Open the client – Set the household details: cats-in-household, home notes, and the tasks they need. 2. Add the cat – New…
• Add your team & split the round Bring on staff and give everyone just their own visits. 1. Add staff – Create WordPress users (Contributor or above). 2. Assign visits – Set "Assigned to" on a booking — or on a whole series at once. 3. Everyone…
• Analytics dashboard The Analytics page can show your Google Analytics stats right here — an Active Users chart and cards for users, sessions, page views, events, engagement and bounce rate (last 30 days). It reads your data over a one-time Google sign-in…
• Approvals Route expenses and invoices through one or more approval levels before they're treated as approved. Each level has an optional amount threshold and a set of approver staff. An item needs every level from 1 up to the first level…
• Automatic pricing & duration When you pick a service and pet, the app quotes a price and length based on the service base plus the pet's coat, weight and temperament. Adjust the multipliers under Settings → Dynamic pricing. The quoted time auto-fills the end…
• Automations (flows) Actions: what happens Each action shows only the boxes it needs. Send an email: choose who it goes to (the client, the team member on the booking, you, or an address you type), then write the Subject and Message. Use…
• Availability & online booking slots Set your opening hours, slot interval and how many pets you can take at once on the Bookings → Availability page. Customers booking through the portal only ever see times that are genuinely free. You can either set one capacity…
• Bank reconciliation Match bank transfers to what your customers owe and mark it paid. Pet Central → Bank reconciliation lists everything outstanding — unpaid invoices and booking deposits awaiting payment. Tick an item off by entering the bank reference, the date it…
• Before & after Capture a before and an after photo as a dated pair. They build up on the pet's profile — handy for social posts and to settle any "you cut my dog" disputes. On a booking, this box shows that visit’s…
• Behaviour incidents A trainer taking reactive or aggression cases needs a formal record: what happened, when, and how bad it was. Not a note in a diary. Why a scale The Dunbar bite scale separates “the dog snapped and made no contact”…
• Behaviour intake The first session with a behaviour case is worth about twice as much when the history arrived beforehand. Asked in the car park it costs you the session Twenty minutes of the hour you were paid for, and half of…
• Blades & scissors A blunt blade is not a minor annoyance. It pulls instead of cutting, runs hot enough to burn, and turns a forty-minute groom into an hour of a dog being uncomfortable. Count grooms, not days A #10 through matted doodles…
• Body map Tap the body outline to drop a pin for a wart, sore or sensitive spot, or matting. Pins stay on the pet's profile, so next time the map is right there before you start. Example You pin a wart on…
• Book the next one Step 4 of Finish up. The visit is done and the customer is still in front of you — which is the easiest moment there will ever be to get the next one in the diary. Where the date comes…
• Booking reminders Keep customers coming back without chasing them by hand. With Booking reminders switched on (Settings → Bookings), each pet is handled automatically. Booking confirmation — if enabled, the owner gets a confirmation email the moment a booking is made. Two…
• Booking with no signal A booking is the one thing the app will not take while the phone is out of signal — and that is deliberate. Before a slot can be promised to a customer it has to be checked against the diary…
• Bookings & the calendar Tap an empty slot to create a booking, or drag an existing one to reschedule. Colours show status (pending, confirmed, completed, cancelled). The calendar warns you about clashes and "pack chemistry" — e.g. two dogs flagged as incompatible in the…
• Bookings calendar The Bookings → Calendar page shows your schedule as a Week view (Mon–Sun columns, each booking a colour-coded card) or a single-page Month view (a proper month grid with each booking as a small coloured bar, coloured by service or…
• Branding the apps and portal Under Settings → General you can make the staff app and the customer portal look like your business rather than Pet Central. – App name — the name your staff see, and the label under the icon on their phone.…
• Building a report The builder is three columns: the fields you can use, the things you do with them, and the report itself on the right, drawn as the table it will be. Start by choosing what to report on — bookings, clients,…
• Buy a plan & activate Purchase a plan and get your licence onto this site — usually with no key to copy. 1. Open Upgrade – Upgrade in the main nav shows Standard and Premium side by side. You do not need to link or…
• Care profile Set the pet's species and details here. Choosing Cat reveals litter and indoor/outdoor fields, switches the app to cat-visit tools, and hides dog-only ones like walks. The record also keeps itself simple by only showing the fields for the services…
• Cat care For cats, this panel shows the feeding routine, medication, litter and access notes at a glance, plus how many cats live at the address. Set these on the pet's Care profile and the client's Contact & household screen. Example Arriving…
• Catalogue pages These put what you sell on your own website: your treatments, your products, your packages, as cards with pictures. The four shortcodes [pc_catalogue] is the main one — a grid of cards with a row of category buttons across the…
• Certificate template Graduation certificates are designed under Bookings → Certificate template. You set the wording, what appears on it, and an optional signature; the colour and logo come from your branding, so the certificate matches everything else. Wording uses placeholders that are…
• Choose or change your service edition Which of the four Pet Central plugins you should be running, how to change it without losing anything, and what to do when the business starts offering a second service. 1. Find out what you have – Plugins, or Settings…
• Coat & clip library The question you answer more than any other is “how long will that dog take, and what do I charge?” The honest answer depends on the coat, not the weight. Two cockapoos the same size can be an hour apart…
• Collect feedback after every booking Ask each client how it went, tailored to the service, and gather the results on their record. 1. Build the survey – Pet Central → Surveys: for each booking type add your questions (rating, yes/no, text, paragraph or multiple choice)…
• Coming up Coming up is the diary read forwards: every booking from tomorrow onwards, grouped by day. It is the list view of the Diary, alongside Day, Week and Month. How far ahead Three buttons at the top set the window: 7…
• Contact & household Household-level settings for a client: contact details (email, phone), their address, town and postcode, how many cats live there, non-security home notes, and which home-visit tasks the sitter should do. Example You add the client's town and postcode, set "recycling…
• Customer app (installable PWA) Your customer portal doubles as an installable app — no App Store, no Play Store, no build step. When a customer opens their portal on a phone, the browser offers to add it to their home screen; from then on…
• Customer portal & your website The customer portal is two things, not one embeddable page: – A public booking form — add the shortcode [pc_booking_request] to any page (e.g. “Book with us”) and link it from your menu. New and existing customers use it to…
• Customer segments A newsletter can go to everyone, or to everyone who has used one of your services. That is enough for an announcement and not much else. The messages that actually bring people back are narrower: the twenty customers who used…
• Cut no-shows with deposits & reminders Reduce empty slots and forgotten appointments. 1. Connect Stripe – Add your keys and the webhook under Settings → Payments. 2. Require a deposit – Send the deposit link with each booking confirmation. 3. Turn on reminders – Set how…
• Dashboard Your KPIs at a glance. Use the service pills at the top (All / Groomer / Walker / Sitter / Trainer) to scope every card, chart and drill-down to one service. Click any card to open a table of the…
• Data inventory Every name your data is stored under, read straight from the database: the record types, the fields on them, the settings, and our own tables — each with a count beside it. Nothing here changes anything. It exists so a…
• Date format Pet Central asks you to type dates in a few places — your closures, a team member’s days off, your own availability. Date format decides how those are written, and how they are read when you type one. It follows…
• Demo data The Demo data page lists each type — Services, Clients, Pets, Bookings, Invoices and Expenses — with whether it is imported, and lets you import or remove each one. Dependencies are enforced: Pets need Clients, Bookings need Services and Pets,…
• Demo usage insights On the public demo only, Pet Central can report how visitors explore it back to the ModuleFest Hub, so the hub's Usage screen shows who is here now, which features they open, and logins by day of week. This is…
• Deposit rules You decide which of the things you sell take a deposit, and how much. The rule sits on the item itself, so it applies every time that item is booked or bought — by you or by the customer. -…
• Deposits & payments Take a deposit or payment several ways: a secure Stripe card checkout, a PayPal link, a custom payment link (Wise, Revolut, SumUp, Square — any provider), a bank transfer (your details are shown to the client), or cash / pay…
• Dilution calculator Salon shampoo comes as concentrate. Neat shampoo irritates skin; over-diluted means three washes and a groomer blaming the product. The off-by-one 1:16 means one part concentrate to sixteen parts water — seventeen parts in total. So a 500ml bottle takes…
• Disclaimer & limitation of liability This plugin is provided “as is”, without warranty of any kind, express or implied — including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Use of it is at your own risk. To the fullest extent…
• Discount code on a booking When a customer quotes a code while you are booking them in, type it in the Discount code box — on the New booking wizard’s last step, or on the booking itself. It is checked straight away against that booking:…
• Discount codes Finance → Discount codes creates codes a customer can enter when paying — a percentage or a fixed amount off. Each code can be limited: how many times it can be used in total, and when it stops working. That…
• Dog training The Trainer service adds dog-training to the same system your other services run on — the same clients, dogs, calendar, deposits, portal and staff app. Turn it on under Settings → Modules (or add it to your plan), then create…
• Drying bays A dog left in a cage dryer and forgotten is the worst thing that happens in this trade. It is always the same accident: a busy salon, a dog put in to finish off, and nobody holding the clock. What…
• Email log “Did you send it?” is one of the most common things a pet business gets asked, and until now the honest answer was “I think so”. The email log records every email Pet Central sends — confirmations, reminders, invoices, report…
• Email notifications Customise the automatic emails — reminders, visit summaries and booking-request alerts — with your own subject and wording. Use placeholders like {pet}, {client} and {date}; leave a field blank to use the default. If emails aren't sending, set up the…
• Email testing Testing a booking system on a site with real customers in it is a nervous business: press the wrong thing and forty people get a confirmation for a booking that does not exist. These two settings let you test on…
• Emergency vet authorisation You are the only person in this business holding an animal while its owner is unreachable at 30,000 feet. If that animal needs a vet, somebody has to authorise treatment. Agree it before they travel A treatment limit in writing,…
• Equipment loans Trainers lend things — a long line for recall homework, a muzzle to condition with, a head collar to try. Most comes back. Some does not, and none of it is written down. The overdue list is a follow-up “You…
• Evacuation plans A fire alarm goes off and you have ninety seconds, in somebody else’s house, with a cat that hides under the bath. Ask at the meet and greet Owners know every bit of this and are never asked. Where the…
• Export & backup Download your clients, pets and bookings as CSV files — handy as a backup, or to move your data into a spreadsheet or another system. Looking to bring data in? Use Import, the guided wizard that maps your columns for…
• Feedback surveys & reviews Ask clients for feedback automatically after a booking. Under Pet Central → Surveys you build a separate set of questions for each booking type (Groomer / Walker / Sitter / Trainer) — questions can be a 1–5 rating, yes/no, short…
• Finance reports Finance → Reports is your income and costs over a period, grouped by month or week, with a running total. Income counts invoices actually marked paid, not invoices raised — so it reflects money received rather than money hoped for.…
• Finding your way around Pet Central’s own navigation runs down the left-hand side, as a panel of sections you open and close. It is always there while you are inside the plugin, whatever the collapse setting on the rest of WordPress says — that…
• Fingerprint & passkey sign-in Passkeys let your team sign in with the fingerprint, face or screen lock they already use on their phone or laptop, instead of typing a password. Switch it on under Settings → General. How your staff set it up: they…
• Finish up (admin) The same idea as the app’s Finish up, for whoever is working from a desk rather than a phone. It walks through the paperwork a finished visit needs, one small step at a time, rather than leaving it to be…
• Finish up, step by step Finishing a visit is four small jobs, and Finish up now walks you through them one screen at a time rather than stacking them on one long sheet. – Before & after — the photos the owner sees on the…
• Get paid: invoices, recurring billing & P&L The end-to-end money flow — from raising an invoice to seeing your profit. 1. Set your tax & numbering – Settings → Invoicing: name your tax (VAT/GST/Sales Tax), set a default rate and tax number, an invoice prefix and payment…
• Getting help Support for Pet Central is handled on the ModuleFest support site at modulefest.com. Raise a question there, and everything you have ever asked sits in one place — on whatever device you happen to be holding, without signing in to…
• Getting started A hub of guided wizards: a Core setup (business, modules, app) plus a separate wizard for each type of business you run — Groomer, Walker, Sitter, Trainer. Each shows its own progress. Steps auto-tick from your real data, or you…
• Give customers the installable app Turn the customer portal into an app your clients keep on their home screen — where they can check your availability, book, and pay. Nothing to build or publish; it's already there. 1. Set your branding – Settings → General:…
• Google Analytics Under Settings → Analytics, paste your GA4 Measurement ID (G-XXXXXXXXXX, from analytics.google.com) and Pet Central adds Google’s tracking to your site — the marketing pages and the customer portal — so you can see visitors, sources and devices in GA.…
• Group walks A group walk is one booking that covers several dogs. You can set one up two ways: – In the staff app — the Group walk quick action on the home screen walks you through picking the dogs and the…
• Guided walkthroughs Step-by-step flows for common situations. Tap one to see the steps: 🐩 New client's first groom →🐈 Holiday cat-sitting, start to finish →🐕 A dog walk with off-lead →🎓 Run a dog-training session →📸 Post the day's walk photos to…
• Handling plans Every salon has dogs that are fine for everything except nails, and one that will take your hand off if you touch its back end. That lives in one groomer’s head until the day they are off sick. By stage,…
• Heat & pavement check Dogs die in hot weather and almost never because the walker did not care. They die because 22 degrees does not feel dangerous, the round was already booked, and the flat-faced dog in the van copes far worse than the…
• Holiday cat-sitting, start to finish Cover a client's whole holiday and keep them reassured throughout. 1. Set up the household – Client → Contact & household: cats-in-household, home notes, and the tasks (plants, bins, post). 2. Set up the cat – Pet → Care profile:…
• Holiday cover Choose Holiday cover (daily) when booking to create several visits per day across a run of days — e.g. twice daily for 10 days — all as one series. Example For a fortnight away you book twice-daily visits for 14…
• Home-visit tasks House-sitting extras (water plants, bins out, collect post, lights) appear as tick-boxes on a client's sitter bookings. Choose which apply on the client's Contact & household screen. Example A client away on holiday wants plants watered and bins out; those…
• Homework & practice Training happens in the six days between sessions, not the one hour in them. Every trainer knows this and almost none can prove it — the owner swears they practised, the dog says otherwise, and week four is spent redoing…
• How customers get into their account Customers do not have a password. Each one has a private link that opens their account — bookings, invoices, pets and details. It is included in their invoice emails, and you can copy it any time from their client record.…
• How your licence is checked Once a day your site asks us whether its licence is still good, and what it covers. The answer is signed, so your site can tell it really came from us, and it is kept on your site. Everything is…
• Import clients & pets Bring your existing records in from a spreadsheet. Upload a clients CSV and/or a pets CSV with a header row; columns are matched flexibly (e.g. name, email, phone, species, breed). Example Moving from a paper diary, you export your contacts…
• Import data with the Wizard (step by step) The Import Wizard brings your existing data in safely: upload a file, map the columns, run a non-destructive test, then import. Nothing is written until the final step. Recognised columns by type — Clients: name (required), email, phone, address, cats,…
• Import Wizard A guided importer for Clients, Pets, Services, Bookings, Expenses and Invoices. Upload a CSV, map each field to a column (best guesses are pre-filled), run a non-destructive test that flags problems row by row, then import — with a downloadable…
• Import your existing data Move your clients and pets across from a spreadsheet or your old system. 1. Export from your old tool – Get a CSV of your contacts and pets from your current software or diary. 2. Tidy the columns – Keep…
• Interactive Reports Click any bar, slice or point on a report’s chart and a window opens with every record behind it: the bookings in that month, the invoices for that treatment. Print it or take it away as a CSV for a…
• Invoice template This screen designs the piece of paper. Everything on it is read by the invoice your customer opens, prints, or gets as a PDF — there is no second place to fill any of it in. What prints where The…
• Invoicing, tax & expenses Raise invoices with line items, tax and a due date; send them by email with a link to a secure online portal where clients view and pay (card, PayPal, custom link or bank transfer). Set up Recurring invoices to generate…
• Key custody Your key-safe records say which code opens which box. This says something more important: who is holding the actual key right now. Why it matters It is the first question asked when one goes missing and the question an insurer…
• Key Safe Log client keys by a blind code (e.g. K-42) with a held/returned status — never the address. Keep the code on the physical tag, not the client's details. Example You hold keys for 30 homes tagged K-01…K-30; if a tag…
• Languages and changing the wording Support for Pet Central is provided from the UK, in English only. The translations are there so that your screens, your staff app and everything your customers see can be in your language. Pet Central comes in English, French, German,…
• Licensing The Licensing page is where you enter your licence key. It activates against the ModuleFest Hub and binds to this site’s domain (each licence covers a set number of sites, called seats). The page also shows how the system is…
• Linking this site to ModuleFest Linking gives this site its updates, the licence check and support, through ModuleFest (support.modulefest.com). What is sent This site’s address and name, and the person who links it as the contact: their name and email. Nothing about your clients, their…
• Livestock & countryside Sheep worrying is a criminal offence, a farmer may lawfully shoot a dog attacking stock, and worrying does not need contact — chasing is enough. Lambing changes everything Roughly February to April depending on the flock and how far north…
• Lost-dog card The one that gets away is every walker’s nightmare and the first twenty minutes decide how it ends. Those minutes are not the time to be hunting for a microchip number. Fill the gaps on a quiet Tuesday The card…
• Loyalty card A stamp card. Every so many completed visits earns the customer a discount on the next one — the same card they already carry for coffee, and the reason they book with you again rather than whoever is nearest. What…
• Loyalty reports Loyalty → Reports has ten reports on the card, each with Print and CSV: – Scheme summary: customers with stamps, stamps on cards, rewards issued, used, waiting and expired, the redemption rate and the discount given. – Stamps earned by…
• Matting & shave consent The most expensive argument in grooming starts with “you’ve shaved my dog”. What prevents it is a record made before the clippers come out. Score it, photograph it, say it out loud Four and five on the scale mean the…
• Medication rounds You are holding keys to an empty house, and the owner is four time zones away. A diabetic cat needs insulin twice a day, twelve hours apart, and “did I already give it?” is not a question to answer from…
• Modules (licence types) Enable the service types you offer — Groomer, Walker, Sitter, Trainer. Features adapt to the module and the pet's species, so each professional only sees what's relevant. Example A business that grooms and walks enables both modules; a cat-only sitter…
• Month-end review with the dashboard A five-minute monthly check on the health of the business. 1. Open the dashboard – It's the landing screen under Pet Central. 2. Read the revenue – Check the week and month totals, and the split by module. 3. Clear…
• More More is a screen, not a menu. Everything that is not the day, the diary or a client lives on it, in three groups. Your work My availability is the days and hours you can be booked and any days…
• Multisite SaaS On a WordPress network, each new site is auto-provisioned as a ready-to-use tenant. Set the defaults new tenants inherit, retrofit existing sites, and offer sign-ups via [pc_signup]. Example A new groomer signs up and their ready-to-use site is provisioned automatically…
• Muzzle conditioning A muzzle put on a dog that has not been taught to accept it is a welfare problem and a training setback — the dog panics and associates the muzzle with restraint. Done properly the dog asks for it Eight…
• Network (SaaS) The Network page is for running Pet Central as a multi-tenant service, where each business gets its own instance from a shared blueprint. Provision new tenants and manage the network from here. Example A new groomer signs up and their…
• New client wizard Pet Central → New client walks you through adding an owner and their pet(s) in a few quick steps, then (optionally) creates their portal login and emails them setup instructions — all in one go. Step 1 captures the owner…
• New client's first groom From an enquiry to a happy owner with a photo — the full first-groom flow. 1. Add the client – New → Client: name, phone and email. 2. Add the pet – New → Pet, linked to the client. Set…
• Newsletters Build a newsletter from content blocks — a masthead, headings, text, images, articles, buttons, quotes and events — then email it to your customers. Find it under Pet Central → Newsletters. Choose who it goes to: all customers, or just…
• Notifications and the app icon count The staff app can tell you the moment a customer asks for a booking, and keep a number on its icon showing how many requests are waiting for a yes or a no. It is the same list as the…
• Off-lead consent Capture the owner's signature agreeing to off-lead exercise. The signatory name is pre-filled with the owner on file (you can change it), and the name, date, exact terms and signature image are stored on the pet's profile for every future…
• Onboard a new SaaS tenant For network operators: how a new business gets a ready-to-use site. 1. Set network defaults – Network Admin → Pet Central: choose the modules, settings and starter services new tenants inherit. 2. Open sign-ups – Add [pc_signup] to your main…
• Open Sales products An Open Sales product has no fixed price and no stock. When it is tapped on the till, the till asks for a description and an amount, and whatever is typed is what the receipt, the invoice and the Z…
• Order page pricing The order page no longer sells the software. Pet Central is free from the WordPress plugin directory, so the wizard now opens by asking what somebody actually needs from you — hosting and a domain, hosting only, help installing it…
• Owner & contacts Every booking shows the owner's name, phone and email (tap to call or email), the pet's vet, and an emergency contact for when the owner is away. Add the vet and a default emergency contact on the pet's record; the…
• Owner status page Every holiday run has a private link owners can open to watch progress: a bar showing visits complete, and each visit's tasks, notes and photos as you go. Example Rather than message after every visit, you share one link; the…
• Pack builder The hard part of walking is not the diary, it is the van. Six dogs booked for eleven, two of them fell out in March, one is a puppy, and the van seats five. Working that out in the rain…
• Packages & passes A package is a block of work paid for up front — six grooms, ten walks, a block of visits or lessons — usually at a small discount for the commitment. It pays for the services you choose When you…
• Payments & the ledger Every pound that moves through Pet Central is recorded as a payment in one place: Finance → Payments. It does not matter how the money arrived — card, PayPal, a payment link, bank transfer, cash or your own card reader…
• Pet, client and the coat An animal belongs to one household, so on a booking the Pet and the Client are really one fact asked twice. The two fields now keep each other honest. What happens Choose the pet and the client fills itself in…
• Pick a time from the calendar When you add a booking for grooming, sitting or training, tap Pick a time from the calendar to choose a slot visually instead of typing a date and time. You see the diary a week at a time on a…
• Plans & features: does the hub agree? Two separate things decide whether a paid feature works. This plugin knows which plan every feature belongs to. Our licensing hub decides which plan you are on, and what that plan unlocks. They have to be holding the same list,…
• Post the day's walk photos to social media Turn a day of happy-dog photos into a Facebook, Instagram, WhatsApp or X post in a couple of taps. 1. Set your default post text – On the Socials admin page, write the default text and hashtags, and add your…
• Prefix plan If you run two of our plugins on one site — say grooming and dog walking, as two separate businesses — each one needs its own names for the things it stores, or they would write into each other’s records.…
• Product reactions A dog that came up in hives after a whitening shampoo will do it again. You will not remember which of nine bottles it was eight months later. The owner will. Checked against your shelf The product list comes from…
• Property condition You had sole access to somebody’s home for a fortnight. When they get back and the lamp is broken there are exactly two positions available, and only one of them has evidence behind it. Most disputes are honest Things break,…
• Puppy socialisation The window closes around sixteen weeks. What a puppy meets calmly before then it generally accepts for life; what it does not meet, it may spend years learning to tolerate. Calmly is the word that matters A puppy dragged up…
• Ready to invoice Everything you have done and not yet billed, in one list you can read and tick. One invoice per customer Tick twelve of somebody’s walks and they get one invoice with twelve lines, not twelve invoices. That is what a…
• Rebooking prompts Grooming and walking are repeat businesses, and the rebooking rate is the business — a dog groomed every six weeks is worth eight or nine times a dog groomed once. Almost nobody chases it, because chasing it means remembering, on…
• Recording costs Finance → Expenses is where business costs go — shampoo, fuel, insurance, van repairs, venue hire. Each has a date, amount, category and supplier. Tax can be recorded separately where you need it for a return. Where you run more…
• Recurring series Bookings made as a weekly or holiday run are grouped into a series. Here you can see every visit, jump to any of them, and act on the whole run: cancel all, delete all, shift by days, or assign to…
• Refunds, part payments & overpayments Customers without a phone or app. Nothing about taking money needs the customer to have anything. Open the invoice and use Take a payment, or open the booking in the staff app and take it there. Cash, bank transfer and…
• Reminder templates Treatments and duration. The booking confirmation and reminder emails list every treatment on the booking with its own time, and the estimated duration of the whole visit, in a panel under your wording. That happens whatever your wording says. Use…
• Reminders & online booking Email clients an automatic reminder a set number of hours before their booking. Optionally accept public requests via the [pc_booking_request] shortcode — they arrive as pending bookings for you to confirm. Example Clients get an automatic email the evening before,…
• Renting a table: the working arrangement On the Team page each person can be marked as somebody who rents a table from you or who works for you. Left alone, Pet Central works it out from whether they have a letting or rental terms — a…
• Report cards Tick what happened, add a note and attach photos (compressed on your device). The checklist adapts to the pet — dogs, cats and home-visit tasks each get relevant items. Example After a walk you tick Pee, Poop, Water and Happy,…
• Round planner A walker or sitter drives the same twelve stops most days, in whatever order the bookings happened to be taken. That is not a route. Twenty minutes a day of avoidable driving is around eighty hours a year, and it…
• Round planner Puts a day’s jobs in the order that drives shortest, and works out what time each customer would be seen. Premium. It learns your roads Turning distance into time needs a speed, and that used to be a number typed…
• Run a dog-training session, start to finish From setting a dog’s goals to sending the owner a progress update — using the Trainer service. 1. Turn Trainer on – Settings → Modules, tick Trainer (or add it to your plan via the padlocked pill). The Trainer pill…
• Sale prices Put services on sale from Bookings → Sale prices. Set a sale price per service (with an optional end date), or run a blanket discount — e.g. 10% off every service, or just walker/groomer ones. While a sale is active…
• Salon capacity How many dogs your salon can physically hold is not the same as how many you can groom in a day. Four bookings across eight hours is fine. Four where three owners drop off at nine and collect at four…
• Scan to open These QR codes open your two apps — the Staff / Admin app and the Customer app. Point a phone camera at a code, then add that app to the home screen to run it like a native app. They're…
• Security routine Half of what a house-sitting client is buying is not pet care. It is that the house does not spend a fortnight announcing that nobody lives there. Vary it The same curtains open at midnight every night is worse than…
• Selling Pet Central (retired) Pet Central is bought on ModuleFest now — modulefest.com/product/pet-central/ — and the order page that used to run on this website has been retired. There were two ways to buy, and both are closed. The public order page here took…
• Send a newsletter to your customers Build a newsletter from blocks, preview it, and email it to your customers — everyone, or just the customers of one service. Newsletters is a Premium feature, under Pet Central → Newsletters. 1. Open Newsletters – Pet Central → Newsletters…
• Service pills The pills at the top of the app switch between your services — Groomer, Walker, Sitter and Trainer. What you see depends on your plan: – Your services show as normal pills you can tap to switch between. – A…
• Service settings Set everything about a service here: its module, base price, estimated duration, group size, whether it must be one-on-one, the deposit rule, and its calendar colour — no Custom Fields needed. Example You add a "Full Groom" at £45 /…
• Set availability by service type, team & walk types The full flow for giving each service type and each person their own hours and days off, and for setting up walk types with dog limits and breed rules. 1. General hours first – Bookings → Availability: set your overall…
• Set up a public order page Give prospective customers a page to choose a plan and buy. 1. Link the site – Support → Link now, so the page can load your live plans and prices from the hub. 2. Create the page – Licensing →…
• Set up booking reminders Automatic email and text reminders, worded per service, that keep customers coming back. 1. Switch them on – Settings → Booking reminders: tick the master switch. 2. Word them per service – Pet Central → Reminders: set the email and…
• Set up the Analytics dashboard Show live Google Analytics stats inside the plugin. This is a one-time Google Cloud setup. 1. Enable the API – In Google Cloud Console (console.cloud.google.com), pick/create a project and enable the "Google Analytics Data API". 2. Create an OAuth client…
• Set up your business The Getting started page walks you through the essentials, saving each step as you go. 1. Business details – Enter your business name and currency — these appear in messages and on the app. 2. Choose modules – Turn on…
• Set up your socials Get the Socials page ready so staff can post the day's walk photos in a couple of taps. 1. Open Socials – In the main menu, go to Socials. 2. Write your default post text – Set the text that…
• Settings Settings is where you configure the whole system: your business details and branding, which modules are switched on, booking and reminder behaviour, payment providers, invoicing, and messaging templates. Use the tabs to move between sections and press Save to apply…
• Shop & till Sell the things that sit beside the till — shampoo, leads, treats, clickers — and keep count of them properly. Premium, and for groomers and trainers. The till Open the till each day with the float you count into the…
• Shop orders Customers order from the Shop tab in the customer app. An order is its own record — ORD-0001 — not an invoice: nothing is owed until it is paid or collected. How an order travels – New — placed in…
• Shop reports Twelve reports on the shop and the till, down the left: Sales by product, by category, by day, by payment method, by team member, and open items sold; The till: every Z report (float, takings, cash expected, counted, over or…
• Socials Turn your walk photos into social posts. Staff take photos on their walks, then use 📸 Share photos on the app home screen to gather a day’s photos and post them. On this page you set the default post text…
• Split a pooled tip Share a lump-sum tip across the team. Pick a total, choose to split it equally, by completed jobs or by revenue, over this week or month — and it works out each person's share. Example The salon collects £120 in…
• Staff assignment Assign a booking to a team member (their initials show on the calendar), and use the "Show" filter at the top of the diary to see just your own visits or a colleague's. Team members are WordPress users who can…
• Stand-in handover You are a single point of failure. Go down with flu on day three of a fortnight and somebody else walks into a house they have never seen, for an animal they have never met, while the owner is on…
• Stock take Count what is actually on the shelf and type it in. Anything you have not counted, leave blank — blank means "not counted", which is not the same as counting zero. It corrects, it does not overwrite If the system…
• Stopping the wrong service being booked A customer looking at your price list cannot always tell which service suits their dog. Two checks stop the wrong one being booked, and both live on the service itself under Bookings → Services. 1. Size range Grooming is nearly…
• Stress signals A session rarely goes wrong without warning. The dog blinks, yawns, licks its lips, turns away, goes still — and a handler focused on the exercise misses all of it until the growl. The growl is the last signal, not…
• Supplies The owner bought “plenty”. On day nine there is one pouch left and the brand is stocked twenty miles away. Medication is the one that matters Running out of food is a shopping trip. Running out of insulin on a…
• Tables & table rental Salons often have more than one grooming station, and often rent one out to a self-employed groomer. Two screens cover this, both under Finance and both only shown if you offer grooming. Groomer — Tables Your bookable stations. Give each…
• Take bookings online (portal booking) The full flow to let customers book themselves through the portal — pick a service, a real free slot, choose a groomer, and pay a deposit. 1. Set your availability – Bookings → Availability: set opening hours, slot interval, minimum…
• Taking payment with the customer there Open the booking in the staff app and use Take payment. First choose how much — the balance outstanding, the full price, a deposit only, or any other amount — then how the customer is paying: – Card on this…
• Team earnings A summary per staff member for the period you pick above the table: this, last or next month; this, last or next quarter; this, last or next year; this or last tax year (starting on your country’s date: 6 April…
• Team management The Team page has two tabs. Team members is where you add people and set each one’s calendar colour, commission rate, weekly availability (rota), services covered and days off, and deactivate or delete them. Earnings & tips has the earnings…
• Team members & who does what If more than one person works in your business, you can book against a specific team member — or leave it as No preference. Each service can say who can do it, each pet can have a preferred team member,…
• Text messages (Twilio) Connect Twilio to send text messages — booking reminders, survey invites and confirmations. In Settings → Messaging, tick Enable and enter your Twilio Account SID, Auth Token and a From number (or a Messaging Service SID that begins “MG”). Set…
• The app Team members and managers A team member opens the app on My bookings: the diary and the dashboard show their own work, and they can switch the filter to see everyone. Owners and managers (anyone who can manage the business)…
• The free Basic plan Basic is free. Not a trial, not limited to a number of clients, and not read-only — it is the whole day-to-day product for one person, indefinitely: clients, pets, services, bookings and calendar, invoicing, deposits and card payments, online booking…
• The glance The block at the top of a booking answers the question you actually have on the doorstep: who is this, what am I doing, and is there anything I need to know first. Everything else is still below it, on…
• The money, on a finished visit Step 4 of Finish up: everything the customer is being charged for, and the button that bills it. Before the invoice The step is the basket, and it is editable right up to the moment you raise the bill —…
• The New booking wizard The first item on the Bookings menu. It asks the five things a booking actually needs, in the order you would ask them on the phone, and then opens the finished booking so you can add anything else. The five…
• The pack & pickup order When you open a group walk, the whole pack is listed at the top — every dog on the walk. Tap any dog to see that dog’s own pickup details: the address (tap it to open directions), the key safe,…
• The report library Reports is where you ask questions of your own records — not just money, but clients, pets, vaccinations, the round and the rota. The library opens on subjects. Pick one to see the reports filed under it, each card saying…
• The waiting list A cancelled appointment is the most expensive thing that happens in a week: the hour is already paid for in rent and insurance, and at two days’ notice there is rarely time to sell it again by hand. The waiting…
• Tick & seed checks Two things a walker finds and an owner does not, because you are the one in the long grass. Grass seeds They work in through the skin, usually between toes or into an ear, and end up as surgery. Two…
• Today Today is the first screen the app opens on, and it holds one day — this one. Everything further out lives under Diary. The day, in order Every booking today, earliest first. The one you are heading for is boxed…
• Tools The Tools area gathers the utilities you reach for now and then: Approvals, Validation rules, Automations, Import, Export and Demo data. Open the Tools page for a card view of them all, or use the Tools dropdown in the top…
• Track my walk Tap Start walk (from a booking’s “Start walk” button, or the walk screen) to record the route and drop 💧/💩 pins along the way (it works offline). The first time you start a walk, your phone asks to allow location…
• Treatments & price On a booking, under Money. Everything that is being charged for, what each one costs, and the two ways to change what the customer actually pays. The treatments The main treatment and anything added to it, each at its own…
• Uninstall Deactivating Pet Central never removes anything. Your clients, pets, bookings and invoices sit exactly where they are, and switching it back on finds them all. This screen is only about what happens if you delete the plugin, which is a…
• Update from the hub Keep Pet Central current with one click. 1. Link your site – Support → Link now registers this site with ModuleFest. 2. Open Help & About – The version panel shows Installed vs Latest. 3. Check for a new release…
• Updates from the hub When your site is linked to ModuleFest, Pet Central checks the hub for new releases and offers them through WordPress' normal update system — Dashboard → Updates, the Plugins screen, or the button on this page. You can also enable…
• Using your team’s availability “Only offer times when a suitable team member is free” lives on Bookings → Availability → Tables / people. It changes where your bookable times come from, and it is the one setting on that screen that can leave you…
• Vaccination compliance Each booking checks the pet's vaccination (and kennel-cough) expiry dates. It can be off, warn-only, or block the booking entirely. Set the mode and the "expiring soon" window under Settings → Compliance. Expiry dates live on the pet's Care profile.…
• Validation rules Define checks that run as data is entered — on staff-facing forms, client-facing forms (the booking request), or both. Pick a field (client, pet, booking, expense or invoice), choose a rule (required, min/max length, numbers only, number range, letters only,…
• Van roll-call Six went out. Did six come back? It sounds like a question nobody could get wrong, and it is the one that wakes walkers at three in the morning. A crate door that did not quite latch, a dog that…
• Vehicle check Your van is a kennel doing sixty. Crates that are not secured become projectiles, and a dog in a parked van in the sun dies quickly. Two minutes, and a record None of this is difficult. It is a checklist…
• Vet referrals In the UK a clinical animal behaviourist normally takes a behaviour case on veterinary referral. Two reasons, both good: pain and illness cause a great deal of what looks like behaviour, and most indemnity cover expects the referral to exist.…
• Visit summary After a drop-in, send the owner a recap of exactly which tick-boxes you completed, plus your notes — by WhatsApp or email. Example After each drop-in you send "fed, litter scooped, medication given, plants watered" plus a note, so the…
• Water safety Blue-green algae kills dogs within hours and there is no antidote. It blooms in still fresh water in warm weather and a dog does not have to drink it — licking its coat afterwards is enough. If it looks wrong,…
• What staff can do Team → Permissions controls what each person can reach. The point is not distrust — it is that a walker does not need your takings on their phone, and a screen they never use is a screen they can get…
• What the hub last sent The panel at the foot of Licensing shows, in plain terms, what arrived in the last reply from our licensing hub. It is a readout, not a switch — nothing on it changes what your site does. Why it exists…
• What your trial can and cannot do A free trial is a complete working system for the one service you chose — nothing inside that service is cut down. A small number of things are held back, and it is worth saying why, because none of it…
• WhatsApp Business API Connect the WhatsApp Cloud API to send messages straight from the app — no need to open WhatsApp yourself. You'll need a Phone Number ID and access token from Meta. Free-form text only reaches clients within the 24-hour customer-service window;…
• WhatsApp messages Send confirmations, "on my way", report cards, walk maps and visit summaries via WhatsApp — no API needed, it opens a pre-filled message. Customise the templates here with placeholders like {pet} and {client}. Canned replies (Settings → Messaging) let you…
• When reminders go out Reminder and rebooking emails go out once a day, at the time you choose under Settings → Bookings & reminders → Send reminders at. The time is in your site’s own timezone (WordPress Settings → General → Timezone), and it…
• Which package am I running? There are two ways Pet Central arrives, and it is worth knowing which you have, because it changes what happens when you upgrade. From us — a hosted site, or a download from your account. One package containing everything. Upgrading…
• White label Most of this is already done and always has been. The moment you set your business name, logo and colours, your customers see your business: the installed app on their phone, the portal, every email and text, invoices, report cards…
• Who can use the till The owner and managers can always use the till. Everybody else on the team can too, unless you switch it off for them on the Team page, so nothing changes until you choose to. Signing in to the till tablet…
• Who rents a table, and when A letting records who has a table, on which days, and between which dates. It sits at the bottom of Groomer — Tables. Why it is a separate thing from their bookings Fixed rent is owed for having the table,…
• Your country: currency, tax, phones and maps Settings → General → Country tells Pet Central where the business is. Choosing a country and saving sets these to that country’s usual ones: – Currency, where the symbol goes, and how numbers are written (1,234.50 or 1.234,50 or 1…
• Your dashboard briefing The panel at the top of the dashboard is built for your trade, and the four editions of Pet Central genuinely have four different ones — because the four trades have different working days. A groomer’s day is a building…
• Your service edition Pet Central comes as four separate plugins, one for each kind of pet business: Groomer, Walker, Sitter and Trainer. They are the same software underneath. What differs is which screens, fields and reminders you get — a groomer is never…
• Your website design Website design changes how your public website looks — the colours, the typefaces, how rounded the corners are, how much space sits between things, and the shape of the top of the page. It does not touch a word of…