Reminder templates

Treatments and duration. The booking confirmation and reminder emails list every treatment on the booking with its own time, and the estimated duration of the whole visit, in a panel under your wording. That happens whatever your wording says. Use {treatments} (the list) or {duration} (e.g. “1 hr 45 min”) to put them in the text as well, for example in a text message.

The wording of booking reminders can be tailored to the booking type (Groomer, Walker, Sitter, Trainer) and the channel (Email or Text/SMS), under Pet Central → Reminders.

Each channel has a default message used for every booking type. Open Per booking type wording to override it for a specific service — leave a box blank and it falls back to the default, and leave the default blank to use the built-in wording. Placeholders like {client}, {pet}, {service}, {date} and {link} are filled in automatically.

Text/SMS messages are composed here but only delivered once an SMS gateway is connected; email reminders send straight away.

Example

You want grooming reminders to mention bringing a towel, but walking reminders to confirm the collection time. Set a different message for each under Per booking type wording, and the right one goes out automatically based on the booking.

FAQ

Do I have to fill in every box?
No. Anything left blank falls back to the channel default, then to the built-in wording.

Why can I not send texts yet?
There is no SMS gateway connected. The text wording is saved and ready; once a gateway is added it will start sending.

What can I put in the message?
Any of the placeholders shown on the page — they are replaced with the real client, pet, service, date and booking link.