🧠Seeing who’s trying your demo
How a prospective club’s visit to your public demo turns into a real name on the Keen2Support → Usage screen — end to end.
1They arrive at the demo
A visitor opens your public demo at
/demo/. Before they go in, the login asks for their name and email, with a short consent line explaining you’ll use it to follow up and to see which screens they open.↓
?They enter the sandbox
They fill in the gate and click “Enter the demo”.
Name + email given → Pavilion identifies them to the hub, so they show as a real person under “Who’s here now”. | Left blank → they still get in, but appear only as an anonymous short id until they complete the gate. |
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3They explore
As they open Bookings, Members, Accounts and so on, Pavilion quietly records each feature they land on — using the same names your licence tiers use, so the hub’s heatmap lines up with what each plan unlocks.
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4You watch it live
On the hub, open Keen2Support → Usage. You’ll see who’s on right now, their current screen and how long they’ve been there, plus most-used screens and logins by day of week building up over time.
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5It cleans up after itself
The demo keeps resetting on its schedule, and the hub prunes usage stats after its retention window — so nothing is kept longer than you need to gauge interest.
💡 Tip: This only runs on a site in demo mode, and every send is non-blocking — a slow hub never delays the demo. Real club installs send nothing.