Support — Support

Support is handled on the ModuleFest website at modulefest.com, not inside the plugin. Raise bugs, enhancement requests and questions there, and follow the replies from any device rather than only from this site. The Go to ModuleFest button on this screen takes you straight there.

Linking the site. Until this site is linked to ModuleFest it gets no updates, no licence check and no support connection. With SEN School Manager Pro installed, the site links by itself the first time someone who manages the plugin opens a SEN screen — installing Pro is the choice to use ModuleFest. With the free plugin alone, nothing is sent until you choose: the SEN screens offer the link until it is done. Linking sends ModuleFest the site’s address and name, and the name and email of the admin who pressed the button, as the contact. Nothing about pupils, staff or families is ever sent. “Not now” puts the offer away for 30 days.

What stays on this screen is the hub connection: the link between this site and ModuleFest Hub. That link is what licence checks and plugin updates authenticate with, so keep it showing Linked. Use Test connection if updates or the licence stop behaving, and Re-link this site only if the test fails.

Underneath is your licence: its status, your plan, the licence key and when it was last checked. A licence marked Free registration, issued automatically is a record ModuleFest keeps of which sites run SEN School Manager — it is not a paid plan and does not unlock Premium features. The licence is read again automatically shortly after the plugin is activated or updated, and daily after that; Refresh licence reads it straight away.

Tickets raised inside the plugin before this change are still in the database, but are no longer listed here. Anything raised on the support site is the live record.