Team management

The Team page has two tabs. Team members is where you add people and set each one’s calendar colour, commission rate, weekly availability (rota), services covered and days off, and deactivate or delete them. Earnings & tips has the earnings table for any period, with projections, and the pooled-tip splitter.

For each person you can also choose which service types they cover (Groomer / Walker / Sitter — leave all ticked to cover everything) and add their own days off / blackout dates. When “Use your team’s availability” is switched on under Bookings → Availability, these decide which online times customers are offered — a time only shows if someone who covers that service is free.

Staff can keep their own hours and days off up to date themselves in the app under Settings → My availability.

Example

You mark a walker as covering walks only, off on Sundays, with the last week of August blocked; customers are no longer offered walks with them on those days, and the calendar gently flags a clashing manual assignment.

FAQ

What happens when a new team member sets their password?
The email you send from the Team page has a Set my password button. Once they choose a password they are signed in and taken straight to the staff app, not the WordPress dashboard, and they get a Your password is set email with their username and a button back into the app. You get a Password set email too. Whenever a team member signs in from the login page later, they land in the staff app as well.

How do I remove someone who has left?
Open their card on the Team page. Deactivate signs them out straight away and stops them signing in, but keeps their bookings and history; they move to the Deactivated list at the bottom, where Reactivate gives them their old access back. Delete only appears when nothing is linked to them (no bookings assigned to them or asking for them, and no clients, pets or pages they created); otherwise the card tells you how many records are linked, so deactivate them instead. You cannot deactivate or delete yourself or a WordPress administrator.

Does availability block bookings?
For your own manual bookings it’s a soft warning so you stay in control. For online customer bookings, when team availability is switched on, only free members’ times are offered.

What does “Covers” do?
It limits which service types a person is counted for. Leave all ticked (the default) and they cover everything.

Can staff edit their own hours?
Yes — in the app under Settings → My availability they can set their weekly hours and days off.

Who appears here?
WordPress users who can edit content.

Can I give someone a Pet Central admin without full WordPress access?
Yes. Assign them the Business Owner role (Users → edit the user). They can run the whole business — bookings, clients, invoices, settings, team — but can’t install or update plugins, manage WordPress users, or change site settings; those stay with administrators. They log in to a clean, Pet Central-only admin: the WordPress toolbar and unrelated menus are hidden and they land on the Pet Central dashboard. Administrators keep the normal WordPress admin, and can tap Preview Business Owner view on the dashboard to see exactly what that looks like (and Exit preview to switch back).