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From a member being out of pocket to the money back in their account.
1 Member submits the claim In the members’ app, the member opens Settings → Expense claims (or the home-screen card) and taps New claim. They enter what it was for, the amount or the miles, attach a receipt photo if they have one, and add their bank details.
2 Treasurer is notified The moment the claim is submitted, an email goes to the Treasurer so it is never missed. The claim shows as Submitted on the member’s screen.
3 Review the claim The Treasurer opens it under Members → Approvals and decides. Approve → the claim moves to Approved, ready to pay. Reject → the member is told why, and the claim shows as Rejected.
4 Pay it Once paid, mark the claim as Paid. The member sees the status update to Paid against their claim.
5 Done The member has been reimbursed and there is a full record of the claim, its receipt and who approved it.
💡 Tip: Claims should be submitted within 3 months. Mileage is worked out automatically from the miles entered.