Attaching a screenshot to a new ticket
When opening a ticket in the customer app there is an optional attachment area under the message: Choose a file picks anything from the device, and Take a photo opens the camera, which is the quick way to attach a screenshot or a picture of the problem. Chosen files are listed with their size and can be removed before sending, and the ticket is opened with them attached in one step. The host allowed-file-type rules still apply, so a blocked type is reported back rather than silently dropped. Attachments can also be added later to any reply on an existing ticket.
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