Saved replies on a phone
The predefined replies already set up in WHMCS under Support appear in the app, grouped by category, and tapping one adds it to whatever is already in the reply box rather than replacing it. This is the feature that decides whether a ticket gets answered from a phone or waits until someone reaches a laptop: the replies people send most often are exactly the ones nobody wants to type on a touchscreen. Requested repeatedly by WHMCS users and described by one as really very important, which matches the experience of trying to type a standard paragraph one-handed on a train.
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