What connecting to Keen2Support does
Keen2Support is your own separate support desk with the makers of this app. Connecting registers this app with the hub using a product key taken from there, and the app is handed a site token it uses on every later call. Once connected, staff can open the hub from Settings on the You screen. This is entirely separate from your customers, whose support always stays in the WHMCS ticket system. Registration is idempotent: connecting the same app twice rotates its token rather than creating a duplicate, and never downgrades a site the hub has already approved. If the hub is set to hold new sites for approval, the app shows as waiting until it is approved there.
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