The help feed the hub reads

The hub does not receive help from this module; it fetches it. Once an hour it reads a feed this module serves and caches the articles, so a support agent handling a ticket can search them and paste an answer into a reply. The feed is read-only and carries no customer data, only the same help text shown on this screen, but it is still gated on a key so the path cannot be read by anyone who guesses it. To set it up, copy the feed URL and sync key from the Support hub screen into Keen2Support, Help articles, for this product, and set that product's source to the remote feed option. The hub then shows how many articles it pulled. The key can be treated like a password: anyone holding both it and the URL can read the help text and nothing else.