Opening the hub from Settings

The hub is reached by staff from Settings on the You screen, where Open Keen2Support signs you into your own support desk with your name and email carried across so you are not asked again. It is a link rather than an embedded frame on purpose: a frame of another site cannot share the app passkey session and is routinely broken by third-party cookie rules, whereas a link lets the hub start its own session cleanly. Your customers never see the hub: their support is always the in-app ticket list, which raises and manages tickets in WHMCS.