👨‍👩‍👧 Household & family memberships

A household membership is one subscription that covers several people. Everybody on it is a full member with their own login, their own bookings and their own rota duties — the only thing they share is the bill.

Setting it up

Under Settings → Fees every membership type has a Covers box. Leave it at 1 and the type behaves exactly as it always has. Set it to 2, 4 or whatever your club agreed, and that type becomes a household membership — “Family — covers 4”, “Couple — covers 2”. A family type covers four out of the box; every other type covers one.

Linking people up

Open the member who pays and use the Household card on their record. Type a name, click Add, and that member is now covered by this subscription. The card shows who is on it and how much room is left, and takes anybody off again with one click.

Pavilion refuses a link that would make nonsense of the arrangement: nobody can be on their own household, you cannot link somebody to a member who is themselves covered (a chain nobody could follow), and a member who already covers other people cannot be added to somebody else’s membership. Only members who currently pay their own subscription are offered.

What changes once somebody is covered

• They are never chased. They drop off the renewals list, and all five renewal reminder emails skip them.
• They are never lapsed for an unpaid subscription — neither by the nightly check nor by Start new season.
• Recording the payment on the payer settles the whole household at once, so nobody is left showing as owing money the club has already had.
• The money is counted once. On the renewals screen they appear under Covered rather than inflating either half of the progress bar, and their own renewal page tells them their membership is part of somebody else’s subscription with nothing to pay.
• Their renewal date still moves with everybody else at the rollover — they are simply never asked for money.

When somebody leaves

If the payer leaves, everybody they covered goes back to paying their own subscription, and the review before archiving says so in as many words — it is the one consequence of archiving a member that lands on other people. If one of the covered members leaves, they simply come off the group and nothing else changes.

People joining

Where your club runs household memberships, the online join form asks “Is somebody in your household already a member?” and passes the name through to whoever reviews the application. It is a name, not a link — matching one J. Smith to the right one is a job for the membership secretary, who makes the link on the Household card once the membership exists.

Common questions

We charge a family rate but everybody gets chased separately. Why?

Because a family rate on its own is only a price. Set Covers against that membership type under Settings → Fees, then link the family on the payer’s Household card — that is what tells Pavilion the other subscriptions are not owed.

Does a covered member still get their own login and membership card?

Yes. Everybody on a household membership is a member in their own right: their own login, their own membership card and QR code, their own bookings, competition entries and rota duties. Only the subscription is shared.

Somebody on the family membership has moved out. What do I do?

Open either record, find the Household card and remove them. They pay their own subscription from the next renewal round. If they have left the club altogether, archive them as usual and the household is tidied up for you.

How many people can be on one membership?

Whatever you set in the Covers box, up to twelve — and that includes the person paying, so “covers 4” means the payer plus three others. Pavilion refuses the next one rather than quietly letting a membership for four cover six.

Do the household members count in our membership numbers?

Yes. They are counted in the club’s head-count everywhere, including the figures you would use for a grant or a rates-relief case. They are only kept out of the renewal round, which counts subscriptions rather than people.