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Collect feedback after every booking
Ask each client how it went, tailored to the service, and gather the results on their record.
1 Build the survey Pet Central → Surveys: for each booking type add your questions (rating, yes/no, text, paragraph or multiple choice) and tick it on.
2 Word the invite Under “Invite message wording”, set the email and text that invites the client, per booking type.
3 Connect texts (optional) Add your Twilio details in Settings so invites also go out by SMS. Email works without it.
4 Choose who gets them Turn surveys off for a nervous pet on its profile. A client override (always / never) on the client record wins over the pet setting.
5 Complete a booking When you mark a booking completed, the client is invited automatically to a short web form.
6 Read the feedback Each response shows on the booking, and the full history with an average rating shows on the client record.