🎫 Support
The 🎫 Support sub-menu under MediaVault lets you raise, view, and reply to support tickets with Keen2Host without leaving WordPress. It connects to a Keen2Support hub — replies and status changes sync straight back into MediaVault.
First-time setup:
- Go to MediaVault → 🎫 Support
- Click 🔗 Link now — this registers your site with the support hub and stores a private token automatically
- That is it. No passwords or API keys to enter on your side
Raising a ticket: Open the ➕ New Ticket tab, choose Support request or Feature request, fill in the subject, priority, and message, then click Submit. Your MediaVault / WordPress / PHP versions are attached automatically. You can add an optional attachment (images, PDF, txt, csv, Word, Excel or zip, up to 10 MB).
Viewing a ticket: Click any row in the ticket list to open the full thread. Staff replies appear with an amber flash; your messages in indigo. Reply — with an optional attachment — from the box at the bottom, or mark the ticket resolved / re-open it from the header button.
Automatic updates: The hub pushes replies to MediaVault instantly, with a 15-minute sync as a fallback. When staff reply, you get an email, an unread badge on the menu item, and an amber notice on MediaVault pages. The 🔔 Updates tab lists every reply and status change.
Feature requests: The 💡 Feature Requests tab shows the public roadmap board — upvote the ideas you would most like to see.