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Newsletters

Last updated September 21, 2026

Build a newsletter from content blocks — a masthead, headings, text, images, articles, buttons, quotes and events — then email it to your customers. Find it under Pet Central → Newsletters.

Choose who it goes to: all customers, or just the customers of one service (e.g. all grooming customers). Send a test to yourself first, then Send now, or Schedule it for later — the hourly job sends scheduled newsletters automatically. Customers with no email, or who have unsubscribed, are skipped, and email opens are counted.

1
New newsletterPet Central → Newsletters → New newsletter. Give it a title and an email subject.
2
Add blocksPick a block type and press Add block; fill in the fields. Reorder with the arrows, remove with ×. Save draft as you go.
3
Choose who it goes toSet “Send to” — all customers, or the customers of one service.
4
Preview & testUse Preview to see the email, and Send test to email a copy to yourself.
5
Send or scheduleSend now to email the segment, or set a date/time and Schedule it.

FAQ

Who receives it?
Your customers (clients) who have an email address and haven’t unsubscribed. “All customers” is everyone; a service segment is only customers who’ve had that kind of booking.

Can I schedule it?
Yes — pick a future date and time and Schedule. The hourly background job sends it when the time comes.

Does it track opens?
Yes, each newsletter shows how many recipients opened it (via a tiny tracking image).

How do people unsubscribe?
A customer with the pc_nl_unsub flag on their record is skipped. (A one-click unsubscribe link in the footer can be added later.)