Collect feedback after every booking
Ask each client how it went, tailored to the service, and gather the results on their record.
1
Build the surveyPet Central → Surveys: for each booking type add your questions (rating, yes/no, text, paragraph or multiple choice) and tick it on.
2
Word the inviteUnder “Invite message wording”, set the email and text that invites the client, per booking type.
3
Connect texts (optional)Add your Twilio details in Settings so invites also go out by SMS. Email works without it.
4
Choose who gets themTurn surveys off for a nervous pet on its profile. A client override (always / never) on the client record wins over the pet setting.
5
Complete a bookingWhen you mark a booking completed, the client is invited automatically to a short web form.
6
Read the feedbackEach response shows on the booking, and the full history with an average rating shows on the client record.