Owner & contacts

Every booking shows the owner’s name, phone and email (tap to call or email), the pet’s vet, and an emergency contact for when the owner is away. Add the vet and a default emergency contact on the pet’s record; the owner can also keep these up to date themselves in the customer portal.

FAQ

It says no email on file
Add an email address to the owner’s client record (or ask them to add it in the portal). Walk and visit emails use that address.

Where does the emergency contact come from?
It defaults to the one saved on the pet, and you can override it per booking here — handy when the owner is away for a specific trip.