Booking reminders

Keep customers coming back without chasing them by hand. With Booking reminders switched on (Settings → Bookings), each pet is handled automatically.

Booking confirmation — if enabled, the owner gets a confirmation email the moment a booking is made.

Two reminders before each appointment — by default a first reminder about a week before and a second about three days before. You can change either lead time in Settings, or set one to 0 to turn it off.

Time to rebook — when a pet is overdue for its next visit with nothing booked, the owner gets a one-off nudge to book again; it re-arms as soon as they book. The timing comes from the pet’s own frequency if set, otherwise the “weeks between appointments” on the service.

Switch reminders off for an individual pet on its profile.

Example

You set grooming to 6 weeks between appointments on the service. A client books Bella in; they get a confirmation straight away, a reminder a week before and again three days before. Six weeks after that visit with nothing booked, they get a friendly nudge to rebook.

FAQ

Where do I set the weeks between appointments?
On the service itself (Bookings → Services). It drives the rebooking nudge for any pet that doesn’t have its own frequency set on its profile.

Can I change when the reminders go out?
Yes — Settings → Bookings lets you set the first and second reminder lead times (default 1 week and 3 days). Set either to 0 to turn it off.

Does it work for walkers and sitters too?
Yes — confirmations and the two reminders go out for any upcoming booking, whatever the service.

Will it nag customers?
No. The confirmation and each reminder are sent once per booking, and the rebooking nudge is sent once and only re-arms after they next book.

How do I stop reminders for one pet?
Open the pet and untick “Email the owner booking reminders” on its profile.