Setting the hub up for the first time

1. Add a product under Products and copy its product key.
2. Put the hub URL and that key into the connecting plugin’s Keen2Support client.
3. Set a notification address under Settings so new tickets reach you.
4. Open the connecting plugin’s support screen on a test site and raise a ticket.
5. Approve the site under Connected sites if the product is not set to auto-approve.

If the ticket arrives, the loop works. Everything else — licensing, releases, trials, billing — is optional and can be switched on later.